Fully managed
We act as your IT department for a predictable monthly fee — suited to teams without in-house IT.
Discuss fully managed03 · Managed IT & Support
Managed IT & Support
Dependable IT support for growing teams.
Helpdesk for your staff, devices and accounts kept up to date, security essentials in place and data backed up — managed by the same team that understands your finance and business systems.
What’s included
What we deliver
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Helpdesk & user support
One place for staff to raise issues and requests, resolved remotely and tracked to completion.
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Device & update management
Laptops and desktops set up, kept patched and tracked in an up-to-date asset register.
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Microsoft 365 & Google Workspace
Accounts, licences, mailboxes and shared files administered, including staff joiners and leavers.
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Security essentials
Multi-factor authentication, endpoint protection, email filtering and practical staff guidance.
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Backup & recovery
Business data backed up on a schedule, with restores tested so recovery is proven.
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IT planning & advice
Guidance on purchases, renewals and priorities, aligned with your budget and finance plan.
Ways to work with us
Support shaped around your team.
Scope and fees are agreed in writing after a discovery conversation, based on your users, devices and requirements.
Co-managed
We support the IT person you already have with helpdesk cover, tooling and specialist tasks.
Discuss co-managedSetup & projects
One-off work such as a Microsoft 365 migration, device rollout or security review.
Discuss setup & projectsWho it’s for
A good fit if you are…
- Small and growing teams without dedicated IT staff
- Businesses whose IT person needs cover and specialist support
- Remote and distributed teams
What to expect
A planned start and a clear owner.
One named lead owns your engagement end to end — you always know who is responsible and what happens next.
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01
Discover
We review your processes, systems and priorities, then agree scope, deliverables and fees in writing.
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02
Onboard
Access, data and handover are completed against a checklist, with documented procedures.
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03
Support
We deliver the agreed work on a fixed schedule and respond to requests through one channel.
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04
Review
Regular reviews cover results, open items and improvements for the next period.
- A named lead accountable for your engagement
- Written scope and documented procedures
- Scheduled reporting and review meetings
Frequently asked questions
Managed IT & Support questions
Do you provide onsite support?
Our support is delivered remotely. Where onsite help is needed, we confirm what is available for your location before any agreement is signed.
Can you work alongside our existing IT person?
Yes. Under a co-managed arrangement we provide helpdesk cover, tools and specialist help while your IT person stays in charge day to day.
How do staff request help?
Through one agreed channel, so every request is logged, tracked and reported in your service review.
How is access to our systems controlled?
We use named accounts with multi-factor authentication and only the permissions needed, record who has access, and remove it when it is no longer required.